Frequently Asked Questions
Everything you need to know about your Dylan Oaks experience.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days, while express delivery options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that personalized or engraved items are non-returnable.
Are your products covered by a warranty?
Yes, all Dylan Oaks pieces come with a 12-month manufacturing warranty that covers any defects in materials or craftsmanship from the date of purchase.
How should I care for my jewelry to ensure it lasts?
To maintain the shine of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean it gently with a soft microfiber cloth.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.